Your satisfaction is important to us. Here are few notes about how orders with Forty Nine Interiors work.
Once booked, your deposit payment holds your spot on our calendar. If you decide you need to reschedule your service, we are happy to accommodate. For our larger investment services, many steps are taken prior to your booking to ensure you understand our services, rates, our procedure, and the overall experience (you will be sent our investment guides, book a welcome call to discuss the project, receive a proposal, and sign a contract that details the terms of the experience). We welcome any questions about our services at any time.
Special, custom and trade orders, once approved by Client, cannot be canceled or returned. Cancellations and returns are not allowed by manufacturers and suppliers. However, in the unlikely event Forty Nine Interiors is successful in canceling an order, Client is responsible for any cancellation-related shipping or restocking charges imposed by the supplier.
Items must be inspected immediately upon arrival for damage. Should any damage be present, please provide photos to Forty Nine Interiors so we may file a claim. If damage is not reported within 24 hours, we have no recourse with the carrier.
Any orders placed through outside retailers and vendors are subject to their return policies. We advise immediate inspection of all goods to ensure orders are adequate and in good condition.